Refund Policy

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Auvoria Prime, Inc. offers customers a 100% satisfaction guarantee on all refund requests made within seven (7) days from the date of purchase with the exception of the following products or services; AP Signals, Crypto Advantage, and AP PAMMs. A full refund on qualifying products or services will be issued within three (3) business days from the date requested in most cases; cryptocurrency refunds take longer when approved. However, refunds may take longer than three days to reach the consumer’s bank due to bank processing or other things outside of the company’s control that could cause delays. Initial Purchase Auvoria PrimeTM offers customers a 100% satisfaction guarantee on the initial purchase of qualifying Auvoria PrimeTM products. The customer must make the request within seven (7) days from the date of the initial purchase. Auvoria PrimeTM maintains a “no questions asked” policy for refunds. However, we ask that customers consider providing feedback to the company if asked as to the reason for the refund request and understand that no such data will affect the refund request. The feedback provided by the customer is for internal use only and will also not be shared or sold to any third parties. The following is the process for a refund.
  • The customer must create a ticket with the Support Department to begin the refund process. The customer must ask for a refund, not a cancellation.
  • As soon as the Accounting Department receives the ticket, a full refund will be created by the Accounting Department within three (3) business days from the date requested.
  • Refunds may take longer than three days to reach the customer’s bank or credit card, as there are issues that may cause a delay beyond the control of Auvoria PrimeTM.

MONTHLY SUBSCRIPTION

Auvoria PrimeTM subscriptions rebill on the same day of every month. For example, May 7, June 7, July 7, etc… Auvoria PrimeTM does not offer refunds on recurring monthly subscription fees as there are high costs to provide the service charged to the company, whether it is the 1st of use or the 30th.

THIRD-PARTY PAYMENTS

Auvoria PrimeTM does have relationships with third-party companies that may require a fee to access their services. These fees are outside of the control of Auvoria Prime. Please contact the third-party company for refund information. One example would be the Connection Fee to the provider of Crypto Advantage, which is non-refundable.

SUBSCRIPTION GRACE PERIOD

Each Auvoria PrimeTM subscription has a 48 hour billing grace period. Access will continue during these 48 hours unless payment is not updated before the end of the 48 hour period. If the billing information is not updated and the order is not processed within 48 hours, then the subscription will be canceled and access to products or services rescinded.

TERMINATION DUE TO INACTIVITY

If an account has had no valid subscription payments for a period of 6 months, the account will be considered terminated. To reorder, the customer will need to submit another order and pay the platform access fee for the Auvoria Prime Academy and other resources provided to customers.

CANCELLATION

The customer can cancel a subscription at any time. However, to avoid being charged, the customer must cancel the subscription before the next billing date. If the customer fails to cancel before the last day of the subscription, it may result in 1 additional month of subscription with no possibility of a refund.

ABUSE

If a consumer is found to be repeatedly purchasing and requesting refunds, Auvoria Prime may investigate under the appropriate circumstances for possible fraud or other malfeasance and report this behavior to the appropriate entities and/or authorities.

FRAUD

The company has placed multiple features within the system to prevent credit cards, addresses, emails, and other data from being used on various accounts. The company also works with processors who are fully compliant with all PCI and other regulations for data privacy. The company takes fraud very seriously and has precautions and protocols that include but are not limited to suspension, termination, and legal actions when necessary.

CONTACT

If customers need to contact customer service regarding their refund please use the following methods in order.

  1. Submit a ticket at the Help Desk
  2. Send an email to [email protected]
  3. Call and leave a message: (424) 358-3342